Neighbourhood officer Gwyneth is horrified when she learns that a tenant's hoarding has turned his flat into a fire hazard. Bradford officer Lee takes back the keys on a highly desirable home, and officer Jas has to investigate claims of fraud.
Neighbourhood officer Clare investigates anti-social behaviour on a Sheffield estate, a tenant in Wakefield complains of bullying, and Lee looks into reports of fly-tipping in Bradford.
Emma hunts for evidence to evict a family who are terrorising a Wakefield estate. Jas finds a tenant still in a repossessed property and advises her on how to find a bed for the night. Michelle dons a hazard suit to clear out an abandoned flat.